Shipping and Returns
Quality products that are delivered with kindness is our #1 goal. If for any reason you are not 100% satisfied with your purchase, return for a full refund within 30 days.
All orders are processed within 5-7 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
For simple flat rate shipping: We offer $5 flat rate shipping to anywhere in the USA.
Estimated delivery time
5-7 business days
2 business days
You can skip the shipping fees with free local delivery. After placing your order and selecting local delivery at checkout, your order will be prepared and ready for delivery within 1 business day. We will send you an email when your order is ready along with instructions. Local orders are delivered every Wednesday and Friday.
We offer international shipping to the following regions: France, U.K., Germany, Italy, Australia, New Zealand, Hong Kong, Vietnam, Malaysia, Thailand, Bali, Mexico, Brazil, Spain, Latin America.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
10 business days
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Salud is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Refunds, returns, and exchanges
We accept returns any time after delivery, even if the item is used. We will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org
Returning an online order?
Email a return request to email@example.com. Our team will follow up a return label within one business day.
We are unable to provide return labels internationally. Please post your return to:
905 Caminito Madrigal, Unit A, Carlsbad, CA 92011
- Online returns must be received within 30 days of your order date.
- Return requests and returns are processed during business hours, Monday-Friday.
- Returns must be received at our studio within 30 days of order date.
- All items, including clothing and shoes, must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment must be returned in the original shipment box or other exterior protective parcel.
RETURNING A GIFT?
If you are returning a gift, please email our team at firstname.lastname@example.org with 1) the original purchasers name or email address, 2) order number if available, 3) item to return, and 4) your contact information.
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.
Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase. Questions about size or fit? Email us at email@example.com
REPAIRS AND DEFECTIVE ITEMS
We stand by the quality of our goods with 100% satisfaction guaranteed! Please email us at firstname.lastname@example.org with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage.
We can sometimes catch and modify an item if the cancellation request is sent in the same day of the order. If our quick team already shipped out your order, we will happily sent a return label and issue a cancellation on your order with a full refund.
Orders that are returned to Salud Shoppe because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.
Email us at email@example.com + someone will get back to you shortly!