Shipping and Returns
Quality products that are delivered with kindness is our #1 goal. If for any reason you are not 100% satisfied with your purchase, return for a full refund within 30 days.
Returning an online order?
Email a return request to firstname.lastname@example.org. Our team will follow up a return label within one business day.
We are unable to provide return labels internationally. Please post your return to:
943 Vale View Drive, Vista, Ca 92081
- Online returns must be received within 30 days of your order date.
- Return requests and returns are processed during business hours, Monday-Friday.
- Returns must be received at our studio within 30 days of order date.
- All items, including clothing and shoes, must be unworn with no visible signs of wear, and returned with the original box, tags and/or packaging intact. Shoeboxes are not intended for shipment must be returned in the original shipment box or other exterior protective parcel.
Email us at email@example.com + someone will get back to you shortly!
RETURNING A GIFT?
If you are returning a gift, please email our team at firstname.lastname@example.org with 1) the original purchasers name or email address, 2) order number if available, 3) item to return, and 4) your contact information.
Refunds are issued to the original payment method (Visa, MasterCard, PayPal, Store Credit, etc). If the original payment method is unavailable or cancelled, the return balance will be issued as a store credit. Original shipment fees are non refundable.
Placing a new order is the easiest way to swap out a style that didn't work for a new one. We are unable to offer exchanges or hold items for future purchase. Questions about size or fit? Email us at email@example.com.
REPAIRS AND DEFECTIVE ITEMS
We stand by the quality of our goods with 100% satisfaction guaranteed! Please email us at firstname.lastname@example.org with the following information; 1) your order number, 2) the email address used to place the order, 3) name of the item, and 4) a photo of the damage.
We can sometimes catch and modify an item if the cancellation request is sent in the same day of the order. If our quick team already shipped out your order, we will happily sent a return label and issue a cancellation on your order with a full refund.
Orders that are returned to Salud Shoppe because the customer refused to accept the package during a delivery attempt will be processed as a return and a 20% restocking fee will be applied. Refused packages received at our studio within 30 days from the order date will be issued a refund less the 20% restocking fee.
LOST OR STOLEN PACKAGES
Please ship your package to a secure location or post box to ensure it is delivered without risk of theft. Once a package has been scanned as delivered we are unable to pursue a claim on your behalf and cannot recoup the value of the package. If the package has been lost in transit and has not been scanned as delivered, we are happy to place a claim on your behalf with the courier. A replacement or refund will be issued once the courier has finished the claim investigation process.